Maintenance · parts · financing

When your
fleet stops,
we run.

We operate in Chile with INALCO as our certified technical partner in high-voltage electric maintenance. Workshops in Santiago, Antofagasta and Concepción, 24/7 assistance and a parts network with local stock.

3workshops
Stgo · Antofagasta · Concepción
400V
Certified high-voltage maintenance
24/7
Roadside assistance
Service lines

Five services.
One single contract.

The full after-sales operation is signed in a single master agreement with e-auto. INALCO runs the technical network; your point of contact is still our team.

— 01

Scheduled maintenance

Predictive calendar based on real vehicle telemetry, not fixed dates. Workshop booking or on-site service for large fleets.

  • EV48 · every 20,000 km~$120k
  • MagicWay BEV · every 25,000 km~$160k
  • MagicWay REEV · every 15,000 km~$210k
— 02

Battery warranty

CATL LFP covered 5 years / 200,000 km (whichever occurs first). Free SoH (state-of-health) diagnostic at year 3. Modular replacement, not full pack.

  • Duration5 years / 200k km
  • Guaranteed SoH≥ 70%
  • Module cost~$1,2M CLP
— 03

24/7 assistance

Operations desk in Santiago, nationwide coverage with tow trucks and electric assistance. Response time < 4 hours for critical events.

  • Central desk+56 9 8404 5450 · +56 9 9758 2299 · +56 9 3420 2292
  • Critical emailsla@e-auto.global
  • Ticketing appGECKO Fleet
— 04

Parts & consumables

Local stock of fast-movers: regen brake pads, sensors, headlights, windshields, BMS controllers. 30-day import for major components.

  • Local stock120 SKUs
  • Express import14 days
  • Standard import30 days
— 05

Driver training

Mandatory 4-hour course + digital manual. Covers 400V high-voltage safety, efficiency habits and DC charging. Certificate valid for 2 years.

  • Duration4 horas
  • ModeIn-person / online
  • Unit costNo cost
— 06

Fleet reporting

Monthly dashboard with operational KPIs: km/kWh per driver, safety events, avoided CO₂ and rolling 90-day comparison vs diesel fleet.

  • FrequencyMonthly + ad-hoc
  • FormatPDF · Power BI · API
  • GRI / CDP readyYes
e-auto DC charging station · infrastructure for electric fleets
REC INFRASTRUCTURE · DC CHARGING
2.39 : 1
Chapter II

Workshops, parts,
charging network.

Workshop network

Three locations.
One same quality.

Workshops with technicians certified in 400V high voltage, original GECKO BMS equipment and same evenly-distributed waiting lists. In cities without a workshop, we operate with mobile service.

Santiago · RM
Headquarters

INALCO Workshop · Santiago

Puente Alto, Santiago
Lun-Vie 08:00-19:00 · Sáb 09:00-13:00
+56 2 2495 3300 · 8 service bays + DC charging
SLA · 24 h
Antofagasta
North zone

INALCO Workshop · Antofagasta

Av. Pedro Aguirre Cerda 9100, Antofagasta
Lun-Vie 08:00-18:00 · Sáb cerrado
+56 55 2241 200 · 4 bays + DC charging
SLA · 48 h
Concepción
South zone

INALCO Workshop · Concepción

Camino a Penco 2400, Talcahuano
Lun-Vie 08:00-18:00 · Sáb cerrado
+56 41 2755 800 · 4 bays + DC charging
SLA · 48 h
iMotion Leasing

Zero CAPEX.
Predictable OPEX.

Partnership with iMotion: operating leasing at 36, 48 or 60 months with maintenance included. Fixed monthly payment in UF, no down payment, no surprises. At the end, you return the van or renew.

Plan
EV48

48-month operating lease

Maintenance included
MagicWay

48-month operating lease

Maintenance included · homologation in progress
Reference monthly payment
From $685,000 + VAT
From $1,127,000 + VAT
Down payment
None
None
Scheduled maintenance
Included
Included
Comprehensive insurance
Per proposal
Per proposal
Circulation permit
Per proposal
Per proposal
Replacement vehicle
Per proposal
Per proposal
At the end
Return or renew
Return or renew
Fleet minimum
Per proposal
Per proposal

Reference monthly payments for a 48-month operating lease, no down payment, fixed in UF + VAT (EV48 UF 16.8; MagicWay UF 27.6), preventive maintenance at the INALCO network included; for the MagicWay, maintenance of $230,000 + VAT every 10,000 km, at 25,000 km per year. Calculated on 07-09-2026 with UF $40,883, subject to credit review and stock. The MagicWay is in the homologation process.

Contractual SLA

Service
commitments.

Each SLA level is contractual and reviewable yearly. If in any month we miss the agreed response time, we refund one day of payment per affected unit.

— Standard

24 h response

Ticket opening, remote diagnosis and workshop booking within one business day.

Fleets < 5 units
— Pro

8 h response

On-site or workshop diagnosis. Mobile service available in Santiago, Valpo and BioBío.

Fleets 5–20 units
— Premium

4 h response

Dedicated desk, on-site technician, replacement vehicle if downtime exceeds 24h.

Fleets 20+ units
— Critical

< 2 h response

For mining and public-service fleets with 24/7 operation. Dedicated on-call team.

Special contract
Open ticket or query

Need
maintenance today?

Call the central desk, book online or write to sla@e-auto.global for emergencies. Current average response time: 47 minutes.

Open after-sales ticket